that DVLA is dedicated to making certain that its printing work on behalf of other government departments doesn't detract from providing its Main company and strategy, in step with the recommendation of the general public Accounts Committee’s report of March 2023 The evaluate uncovered a transparent chance to raise DVLA’s utilisation of its printing services, so that you can maximise Advantages to governing administration from this asset.
The critique also discovered the interactions and governance among DVLA and DfTc were not as strong, open up and transparent as important when delivering significant digital and business enterprise transformation programmes. There was an identical theme if the evaluation thought of DVLA’s approach to details.
making sure that DVLA receives help to deal with numerous and simultaneous requests for: assist from throughout government
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Digital transformation is A necessary A part of the acknowledged devices-level adjust that is necessary to unlock efficiencies in the method and repair advancements for The shopper.
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Additionally, info just isn't often shared properly amongst these community forums. By way of example, the overview identified skipped chances to share general performance specifics of dvla vehilce check DVLA expert services monitored as Section of the CDDO’s Leading 75 electronic providers.
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Getting rightly focussed on recovering service shipping and delivery within the impacts on the pandemic, the evaluation observed a basic opportunity to set a Daring plus more formidable eyesight and organisational strategy, underpinned by the correct instruments to empower transformational modify (particularly, sturdy digital, facts, workforce, and efficiency procedures and shipping plans).
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DVLA and DfT to continue to work collectively, as A part of the DfT group HR model, on coverage about specialist pay for important roles exactly where recruitment and workers retention is a problem, and to mitigate dangers to recruitment of certain specialist electronic skills.
I'm happy that my officials inside DfT as well as the DVLA are presently taking motion to put into practice these significant suggestions and I stay up for observing the benefits for Britain’s motorists and for the taxpayer.
DfT and DVLA to update and agree the framework doc because the official articulation (and bedrock) of roles, accountabilities and mission expectations. This operate ought to include things like:
The critique uncovered that DVLA and DVSA should really continue on to examine strategies to boost companies for shared consumers as an example, DVLA’s new ‘client account’ offers considerable Gains to your consumer journey and expertise. The review strongly supports the purpose for the digital ‘motoring wallet’ performing as just one point of purchaser interaction for all driving and auto expert services spanning the two agencies. The get the job done of all DfT’s motoring organisations (including the Car or truck Certification Agency and Website traffic Commissioners for Great Britain) is remaining motivated by new motoring systems, which includes related and autonomous automobiles.